I am a 24 year old female from Brisbane Australia looking to teach in Beijing a.s.a.p til Sept 2006. I am studying a Bachelor of Education, maoring in primary school children. I have work experience teaching in a primary school for year 5 children. I was responsible for all subject areas and 30 children. I also have previous experience working as a tutor for primary school children, areas including maths and english. I have recently completed a week as a teachers assistant in rural Victoria. I can leave Australia with 2 weeks notice and already have my accommodation in Beijing arranged.
SKILLS BRIEF
Computer Software:
§Microsoft Word (up to version 2005)
§Microsoft Excel (up to version 2003)
§Microsoft Access (up to version 2003)
§Microsoft Outlook (up to version 2005)
§Lotus Notes
§MYOB – Accounting
§Web Research
§Various In-house Programs
Administration Skills:
§Proficiency in all Microsoft applications
§Composition of correspondence
§Maintenance and management of database(s)
§Strong interpersonal, written & verbal skills
§Travel arrangements co-ordination
§Diary Management
§Screening and direction of calls
§Co-ordination of office facilities and maintenance issues
§High level of accuracy and confidentiality
§Greeting clientele and responding to enquiries
§Preparation of invoices for clients
§Excellent time management skills
§Minute taking
§General Administrative tasks
§Educated and proficient use of industry jargon
Call Centre Skills:
§Maintaining a high level of confidentiality
§Responding to customer enquiries
§Logging calls
§Achieving KPIs
§General Administration tasks
§In-house computer software
§Company policies and procedures
§Selling company products and converting new customers
§Preparing quotes for clients
§Dealing with frustrated / angry customers
§Assisting in training of new employees
EMPLOYMENT HISTORY
TNT Express
Call Centre
Customer Service
Dec 2004 – Present
Duties –
Domestic Freight Bookings
Domestic Freight Enquiries
International Bookings
International Enquiries
International Quotes
International premium sales and new customer conversions
Achievements –
Highest International Revenue Generated
Assisting with training of new International and Domestic staff
Achieving 100% for the International Mystery Shopper program
Ability to process >200 calls per day (KPI = 140)
Achieving 95% for Resolve First Call KPI for Enquiries (KPI = 90%)
Highest premium sales in International team for Quarter 3, 2005
